Delivery was early (we were out), but it was very well packaged, so I was not at all concerned with time/temperature abuse. The only item of concern in the package was milk--it was in a cooler with a hard plastic ice pack. I am so impressed with the commitment to quality control on that point. Even the delivery boxes are of excellent quality. To add to the experience, epermarket included a welcome basket FULL of produce and a discount card for 50RMB. Thanks for a wonderful first experience!